UNRULY PASSENGERS AND ABNORMAL SITUATIONS IN AIR TRAFFIC CONTROL

Abstract

Annotation. A lot of research in Air Traffic Control (ATC) has focused on human
errors in decision making whilst little attention has been paid to the cognitive strategies
employed by controllers in managing abnormal situations. Safety and security are
considered the airline industry’s top priorities. However, disruptive passengers have,
over the past several years, become more prevalent and unruly passenger incidents are
currently a very real and serious threat to both safety and security. This article reveals
such concepts as: An emergency situation, types of emergencies, ways to prevent them,
decisions needed to be taken by management in such a difficult situation.