PRODUCTIVITY OF THE CUSTOMER SERVICE: EXPLANATORY RESEARCH ABOUT BASIC STRATEGIES IN TOUR COMPANIES
Keywords:
Key words: Customer service, travel agency, service quality, efficiency, customer satisfaction, SERVQUAL, social mediaAbstract
The research work analyzes effectiveness and efficiency of the customer
service in tour companies. The basic strategies and solutions to improve the
productivity of the service are given by examples based on SERVQUAL model. As a
result, this study argued that there is a considerable impact of the service quality on
tourist satisfaction, and therefore service quality plays a significant role in tourism by
increasing the level of tourist satisfaction.
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Published
2022-09-27
How to Cite
Shokhsanam Isakova, & Gulnoza Odilova. (2022). PRODUCTIVITY OF THE CUSTOMER SERVICE: EXPLANATORY RESEARCH ABOUT BASIC STRATEGIES IN TOUR COMPANIES . Journal of New Century Innovations, 13(2), 158–168. Retrieved from https://newjournal.org/new/article/view/393
